Pans Pro takes your privacy seriously, and we want you to shop with confidence. Rest assured that we've done our best to ensure the security and confidentiality of your transactions and communications with us.
When you make a purchase at www.panspro.com, place an order through our call center, create a wishlist or inventory list, enter a contest, provide a product review, or answer one of our surveys, you may choose to give us information such as name, mailing address, email address, zip code, phone number and credit card number. We need this information in order to process and fulfill your order. If you shop with us on our website, we may collect more information such as your internet service provider's address, the name of the web page directing you, and your clicks and activity on our site. We also take note of the purchases you have made in the past in order to better understand your unique customer preferences.
Why We Collect Your InformationAll of this information is used to provide you with the highest quality customer service, and to make your shopping experience at Pans Pro the best it can possibly be. We may send you an e-mail to notify you of your order confirmation or a change to your order status. We also communicate new additions to our product catalog and special discounts via our emails and mailings. Because of our commitment to safety, we may need to contact you via phone or your postal address to inform you of any potential product safety issues that may arise.
Secure ShoppingWe take all reasonable steps to protect our customers' personal information against loss, misuse and alteration. We use encryption technology whenever receiving and transferring your personal information on our site.
Information Sharing We do not share or sell our customer information to any outside companies unless when processing an actual order or when required by law. In certain circumstances, we may share your information with service providers that need access to your information to provide operational or other support services such as credit card processors or shipping agents. To ensure the confidentiality and security of your information, service providers must agree to safeguard your information in strict compliance with this policy. Unless otherwise disclosed to you, our service providers are prohibited from using your personally identifiable information for their own marketing purposes.